We want you to love everything you order from rawdog. If something isn't right, we'll do everything we can to make it right, starting with a return process that's simple and transparent. Please read the details below, and reach out if you have any questions. We're here to help.
At RAWDOG, our mission is to help you find products that genuinely fit your skin, your health, and your lifestyle.
We proudly stand behind a 30-day money-back guarantee. If you try a product and it is not the right match for you, contact us within 30 days of your purchase and we'll work with you to make it right.
Our money-back guarantee is limited to one unit of each product per customer. If you purchase multiple units of the same product, whether in the same order or across separate orders, only one unit is eligible for a refund under the guarantee.
To request a refund, please contact our Customer Care team at support@justrawdogit.com with your order number and details. Refund requests are subject to the terms of this policy and must be approved by RAWDOG.
Shipping Fees: Shipping costs are non-refundable. Refunds apply to product costs only.
Return Shipping: Customers are responsible for any applicable return shipping costs. Return shipping costs incurred by RAWDOG may be deducted from your refund.
Inspection: If a product is returned to us, it may be inspected upon arrival. Returns that do not meet the requirements of this policy may be ineligible for a refund.
Merchandise, including hats, digital products (such as order coverage), and any items marked "Final Sale" are final sale and are not eligible for returns, exchanges, or refunds.
If your package arrives damaged, incomplete, or with missing items, we'll work with you to fix it quickly. To help us resolve the issue, please:
If your package is marked as delivered by the carrier but you did not receive it, the order is not eligible for a refund. Depending on the circumstances, we may be able to issue a replacement if:
Replacement requests are reviewed on a case-by-case basis and are not guaranteed.
If a package is returned to us due to refusal of delivery or an incorrect shipping address, a fee may be applied for a reshipped order.
Once an order is placed, it is immediately sent to our warehouse for processing, so we're unable to make changes or cancel it.
You may cancel your subscription at any time through your account.
To avoid being charged for your next shipment, cancellations must be submitted at least two full business days before your next scheduled charge date. Cancellations received after this cutoff will take effect for the following subscription period.
Once a subscription order has been processed, we're unable to cancel or refund it because the subscription was not canceled before the scheduled renewal or the upcoming shipment was forgotten.
RAWDOG reserves the right to revoke refund rights in cases of misuse or abuse of our policy, including but not limited to:
We may, at our sole discretion, deny refunds and suspend future eligibility if we determine that a customer is acting in bad faith.
Contact our Customer Care team at support@justrawdogit.com.